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Appointments

flujabsConsultation is by appointment only. Please telephone before attending the surgery. 

At the request of the GP's, the staff have been asked to gain some information about the need for an appointment. 

Why does the receptionist need to ask why I need an appointment

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time

Receptionists are asked to collect brief information from patients:

  1.  To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care

To direct patients to see the nurse or other health professional

rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules.

  • Any information given by you is treated strictly confidential
  • The Practice would take any breach of confidentiality very seriously and deal with it accordingly.
  • You can ask to speak to a receptionist in private, away from reception
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected

Thank you for your support

In some cases, where appropriate, the reception staff will recommend that the patient visits a pharmacy, dentist or optician instead of making a GP appointment.

Please be advised that during the times of 08:00 to 08:30 and 17:00 to 18:00 we will only able to accept emergency/urgent phone calls.  Between 13:00 and 14:00, if you have an Urgent need to speak to the GP please call: 07500194971

We will be unable to help you with a general query during emergency hours as we need to keep the phone line clear for emergencies only.

If you have a non urgent enquiry please call between the hours of 08:30 to 13:00 and 14:00 to 17:00.

We also have an extended hours every other Wednesday from 07:30 - 08:10, please ask at reception or telephone for details.

If you require an ambulance please call 999.

Chaperone

If you would like to have a chaperone in attendance, please make a request when booking your appointment

If you are unable to make your appointment, please telephone as soon as possible to cancel as this allows someone else to attend in your place.

Please be advised that during the times of 08:00 to 08:30 and 17:00 to 18:00 we will only able to accept emergency/urgent phone calls.  Between 13:00 and 14:00, if you have an Urgent need to speak to the GP please call: 07500194971

We will be unable to help you with a general query during emergency hours as we need to keep the phone line clear for emergencies only.

If you have a non urgent enquiry please call between the hours of 08:30 to 13:00 and 14:00 to 17:00. We will be unable to help you with a query during emergency hours as we need to keep the phone line clear of non urgent issues.

We also have an extended hours every other Wednesday from 07:30 - 08:10, please ask at reception or telephone for details.

If you require an ambulance please call 999.

Med 3/Fit notes

Self-certification

If employees are off work for 7 days or less, they do not need to give their employer a fit note or other proof of sickness from a medical professional.  Their employer can ask them to confirm they’ve been off sick, this is called ‘self-certification’. The employer and employee will agree on how the employee should do this.

Fit notes and proof of sickness

Employees must give their employer a doctor’s ‘fit note’ (sometimes called a ‘sick note’) if they’ve been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Employees can get a fit note from a GP or hospital doctor. If their employer agrees, a similar document can be provided by a physiotherapist, podiatrist or occupational therapist instead.

Fit notes are free if the employee has been ill for more than 7 days when they ask for one. The doctor might charge a fee if they ask for the fit note earlier.

Employers can take a copy of the fit note however the employee should keep the original.


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