A New Way of Operating during the COVID-19 Pandemic
Coronavirus has changed the way health services work. GP Practices are open, and have been throughout the pandemic, but services are being delivered differently.
If you think you need and appointment, please contact us. It may be something that you can safely manage yourself, so you may want to get advice from the NHS Inform website, or your local pharmacist, before getting in touch.
Most appointments are carried out over the phone, or through NHS Near Me, but if you need a physical examination, you'll need to see a clinician in person. Practice staff will let you know the options available to you when you call.
If you have a face-to-face appointment, the practice may look a bit different, but please follow the guidance to help reduce the risk of infection.
These changes are in place to protect you, your family and staff. Thank you for your patience and understanding. For more information please visit nhsinform.scot/gp.
A useful video is available at:
If you have been invited to attend the Practice for a vaccine or any other appointment.
- Arrive on time- not early or late
- Wear a face covering (unless exempt) and wear suitable clothes which allow a clinician to easily access your upper arm ie no tight fitting tops and try to reduce the amount of layers being worn.
- Adhere to social distancing at all times.
- DO NOT ATTEND IF YOU HAVE ANY COVID SYMPTOMS
If you have a non urgent inquiry please call between the hours of 09:00 to 13:00 and 14:00 to 17:00 - Urgent issues after 5pm only.
After 6 pm and before 8 am, please call NHS 24 Monday to Friday.
Weekends please call NHS 24 on 111.
Consultation is by appointment only. Please telephone before attending the surgery.
At the request of the GP's, the staff have been asked to gain some information about the need for an appointment.
Why does the receptionist need to ask why I need an appointment
It is not a case of the receptionists being nosey.
The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen”. Reception staff are trained to ask certain questions in order to ensure that you receive:
- The most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time
Receptionists are asked to collect brief information from patients:
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
To direct patients to see the nurse or other health professional
rather than a doctor where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules.
- Any information given by you is treated strictly confidential
- The Practice would take any breach of confidentiality very seriously and deal with it accordingly.
- You can ask to speak to a receptionist in private, away from reception
- If you feel an issue is very private and do not wish to say what this is then this will be respected
Thank you for your support
In some cases, where appropriate, the reception staff will recommend that the patient visits a pharmacy, dentist or optician instead of making a GP appointment.
If you would like to have a chaperone in attendance, please make a request when booking your appointment
If you are unable to make your appointment, please telephone as soon as possible to cancel as this allows someone else to attend in your place.