Duty of Candour

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicable, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately.

If you wish to put in a complaint via email, please contact the practice on the following address: nhsh.gp56538-admin@nhs.scot

Alternatively, you can submit a complaint in writing to: The Practice Manager, Cromarty Medical Practice, Allan Square, Cromarty, IV11 8YF

Further written information is available regarding the complaints procedure upon request.